Frequently Asked Questions
Can I use TradeAI with my existing MT5 broker?
Yes. TradeAI works with any MT4 or MT5 broker worldwide — IC Markets, Pepperstone, Tickmill, XM, Exness, and 50+ others. You just need your account login credentials.
Is my money safe? Does TradeAI hold my funds?
No. TradeAI never holds your funds. Your money stays in your broker account at all times. TradeAI only has trade execution permissions — it cannot withdraw or transfer funds.
What happens to my trades if TradeAI goes offline?
All open trades remain in your broker account with their stop-loss and take-profit levels intact. Your risk is never exposed by a TradeAI outage.
How is my MT5 password stored?
Your broker credentials are encrypted with AES-256 encryption at rest. We never log or expose passwords in plain text.
Can I cancel my subscription anytime?
Yes. Cancel anytime with no penalties. Your account and trading history remain accessible on the free tier.
How does the 5% profit share work?
Each connected account is billed 5% of that account's realized profit, calculated weekly. If an account is flat or down for the week, there's no profit share charge for it that week — you only ever pay a percentage of money the AI actually made you.
What happens after my first 5 accounts?
The $30/month Pro plan covers your first 5 connected accounts. Every account beyond that is an additional $5/month, and still carries the same 5% weekly profit share on that account's realized profit.
Is Copy Trading a separate plan?
No — Copy Trading is an add-on on top of Pro. Each copy-trade connection is $1/month, in addition to your base subscription and any per-account profit share.